General Administrative

• database management
• transcription
• records management
• document distribution
• follow-up service calls
• data entry
• PowerPoint presentations
• minute taking

Document Prep./Business Writing

• creating charts/graphs
• spreadsheet design
• proofreading, editing, formatting
• form & template design
• desktop publishing
• policy and procedure writing
• proposals and contracts

Human Resource Services

• recruitment
• drafting job descriptions
• resume writing
• assembling hiring packages
• payroll & benefits administration

Research and Consulting

• internet/telephone research
• analysis and recommendations

Scheduling and Travel

• travel arrangements
• appointment scheduling
• conference registration
• organizing meetings
• conference call setup
• event planning

General Administrative Support Services

Database Management – creation, data entry and maintenance, database auditing, updating and revising.

Transcription & Minute-Taking – transcribe meeting minutes or notes from dictaphone tapes or digital recordings. Provide minute-taking via video or tele-conferencing.

Distribution – distribute documents, marketing materials, announcements, invitations etc. via faxing, emailing, bulk direct mail outs. mail-outs for advertising campaigns, events, invitations, thank you cards, reminders etc. Create mailing labels.

Records Management – maintain and update minute books; file incorporations, society registrations, annual returns, resolutions and notices of meetings.

Ordering – order supplies, research and obtain quotes for various equipment or supplies.

Customer Service Calls – contact customers via telephone to follow-up on services provided and do a brief survey of their experience.

Document Preparation and Business Writing Services

Company Manuals – developing and/or updating operating and policy manuals, training and user guides as well as health and safety manuals by researching, if required, and drafting personalized templates, and appropriate corporate policies to suit business needs such as for ISO or other certification programs or general operations.

Research – provide internet, library and telephone research services for entrepreneurs and small to medium sized businesses per the client’s needs. Researched information can be performed for items such as business plans, presentations, industry backgrounds, business evaluations, books, newsletters, market research and requests for proposals (RFP’s). Research can also be performed by creating, distributing and collecting survey information, tallying the results and providing analysis.

Business Writing – can include composing introductory correspondence, marketing letters, newsletters and thank you notes. Drafting proposals, tenders and contract documentation. Creating policies and procedures for human resource functions, employee policies, administration and health and safety.

Proofreading, Editing and Formatting – review and provide grammatical revisions, spelling corrections and content improvements for documentation, such as, proposals, reports, contracts, books, newsletters, dissertations, presentations and marketing materials. Create document formatting templates to provide simplicity for clients.

Charts, Graphs and Spreadsheets – create specialized representations of data and statistics as well as organizational charts and spreadsheet information and analysis.

Forms and document templates – creation of document templates, designing customized forms to gather information and streamline processes and procedures for growing businesses.

Desktop Publishing – create and update marketing materials, such as, brochures, flyers, newsletters, awards certificates, business cards, and letterhead. Create PowerPoint presentations.

Human Resource Services

Job Descriptions and Evaluations – assess, research and draft job descriptions per client’s business needs. Create job evaluation questionnaires, either hard-copy or electronic.

Recruitment – create and post job advertisements. Collect and pre-screen resumes. Perform telephone interviews to short list candidates. Perform reference checks.

Resumes - write curriculum vitae and resumes for entrepreneurs, students or job seekers.

Hiring packages – prepare and distribute hiring packages, including collection of completed documentation from employees and follow-up on delinquent forms.

Payroll and Benefits Administration - administration of employees benefits program, including processing and troubleshooting claims, maintaining benefits records, answering employee inquiries. Administering an hour/salaried payroll system for small businesses.

Scheduling and Travel

Travel arrangements & Conference Registrations – book accommodation and flights and arrange transportation or car rentals. Confirm meeting arrangements with third parties. Complete client registrations for seminars, training events, conferences, tradeshows etc. Coordinate group rates and registrations.

Scheduling – book and confirm appointments, provide shared calendar systems, appointment reminders and confirmations with third party clients.

Meeting Arrangements and Event Planning – Book and arrange conference calls for clients world-wide. Organize meetings, including booking venue, catering, arranging audio-visual equipment, creating and providing agendas and copies of hand out materials, confirming attendance.

Research and Consulting

Research – provide internet, library and telephone research services for entrepreneurs and small to medium sized businesses per the client’s needs. Researched information can be performed for documentation items such as business plans, presentations, industry backgrounds, business evaluations, books, newsletters, market research and requests for proposals (RFP’s).

Analysis - can be performed by creating, distributing and collecting survey information, tallying the results and providing informational breakdowns.

Recommendations – can be provided on industry specific software packages, equipment, products, policies and services by gathering information, assessment methods and research client’s competitors. Solutions can be offered for improving processes and procedures for clients, by way of policy changes or new technology or systems, such as, setting up electronic and hard-copy filing systems.