Terms

Each client will receive a letter of understanding or signed agreement, outlining project scope and/or assistance requirements, before the commencement of work.
It is understood that all works that are created for a client are the property of that client and My Right Hand Virtual Assistant has no claim to the works created, now or in the future.

My Right Hand Virtual Assistant will strictly adhere to the regulations set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA) which came into effect January 1, 2004; therefore, no client information will be given to any third-party.
We use our own office space, equipment and software

A 25% surcharge may be applied for “rush” services (less than 48 hours turnaround).
Overtime fees are not charged for projects requiring evening or weekend services.
Unused retainer fees are non-refundable and can be carried over to future services.
All pay-per-hour work is payable upon receipt of product or service. A 50% deposit may be required for new clients and large projects prior to commencement of work.
NSF cheques are subject to a service fee of $25 per cheque.
Incidental costs such as stationary items, long distance calls, photocopies and printing will be itemized on the invoice and billed as appropriate.
Detailed timesheets and receipts for expenses will be provided upon request.
Payment is due upon receipt of invoice.
All prices are quoted in Canadian funds.

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